Saturday, March 08, 2008

iPod touch- no pairing record

When I knew a friend was going to the States, I decided I would buy a new iPod. For the last two years I have had a 512mb shuffle. Some people I know have even made fun of me, but I am secure in my iDentity. I have wanted an iPod for a long time. It's my birthday this month. My wife kindly let me have the iPod touch as an early birthday present. I refrained from getting the iPhone for a number of reasons, not the least that the ongoing expense would currently be quite high. I guess I will upgrade to an iPhone within a couple of years.

The retail price in the States was $299. Plus tax it was $307. I forked out 7500 rubles (conversion based on date of internet purchase) which worked out to be $339 AUD, a $60 saving on the Australian retail price of $399.

My friend arrived yesterday and I picked up the package this morning. The presentation was classy.

The box was small and shiny. Although, I would rather have had U2 on the front than John Lennon. He's never gettin' in to my iTunes.

I calmly walked home and even picked up some groceries on the way.

Out it came from the box.

Still shiny, still happy.

It's really thin too- 8mm x 61mm x 110mm.

Next came the exciting moment, plugging the usb cable into the computer. iTunes did not open by itself. I waited a while. I opened iTunes manually. "iTunes is unable to connect the iPod "iPOd" because the pairing record is missing." Arrrrgh!! What could be wrong. I wasn't happy. I disconnected and tried again. Still the "pairing record" was missing. I was beginning to freak out. $340 and all I had was a shiny looking (albeit wafer thin) brick. After four tries I was dismayed and ringing friends. I found out I could call Apple Customer Service (US) 1800 MYAPPLE. When I did get through, I was told that I could call technical support when they open, but was shown very little sympathy. The shine was really beginning to wear off.

Some forums spoke of other people having the same problem. I stumbled upon one person saying that it worked for them on the sixth try. Another person said to try a different usb port. I tried the all faithful restart on the computer. My wife sat down to have a go, I suggested trying a different port, and thankfully it worked that time. I still think I will ring Apple Technical support. If you have found my blog and you want to speak with them their number is (US) 1800 275 2273. If you are calling outside the US, use your international code first. I called on Skype and it was still a free call.

I intend to call them now, and ask them what the situation is......

As far as the iPod is concerned, I am still very happy. Unfortunately, my internet provider has me set up on VPN. I will have to install Leopard before I can do VPN sharing and be able to use my iPod online. It will still work in wireless cafes though.

..... I'm on hold right now, while the consultant checks with the "product specialist".

....."It was a problem with the Apple ID"

....."excuse me, I don't understand, could you explain that to me"

....."I will transfer you to the product specialist."

On hold again.

The product itself is extremely intuitive. Even my 2 1/2 year old daughter could work it. I showed it to her and she immediately said "clock!" and pressed the clock button. She also found it very easy to scroll through photos.

I have my "answer" from Apple technical support. It was rather vague. There was possibly some confusion with the Apple ID (the one I use to log in to the iTunes store). I don't believe the explanation. It would explain the problem if the ipod was already connected, but not the very first time I took it out of the box. Apparently restarting the computer was the right thing to do.

God help you if restarting the computer does not help.

And God help you, if it doesn't work and you live in a place a loooong way from Apple support.

P.S (Since you have taken the time to read my blog, please feel free to have a look around if anything else interests you. The labels in the side column are a good starting point.)

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